Accreditation provides confidence that certification processes are consistently and impartially maintained by competent organizations and personnel. AMTec is accredited to ISO 17021 by the ANAB, a globally recognized accreditation body and member of the International Accreditation Forum. Accreditation enhances the degree of public confidence and trust in AMTec certifications.
Impartiality encompasses both the actual and perceived presence of objectivity. It is essential to providing reliable certification services that promote confidence among stakeholders including AMTec's clients and customers of clients.
AMTec has appointed an independent oversight Board to monitor certification processes, finances, relationships, and other potential conflicts of interest that might diminish actual or perceived impartiality. This Board safeguards AMTec, our clients, and other stakeholders by ensuring objectivity.
Openness (Requests for Information, Complaints and Appeals)
AMTec values input from certified clients, their customers, and other stakeholder groups. By maintaining principles of confidence, impartiality, and openness coupled with accessibility to our top management, AMTec encourages communication with interested parties.
To maintain confidence in certifications, AMTec provides appropriate access to, or disclosure of, non-confidential information to specific interested stakeholders. Access includes information about audit and certification processes and about the certification status of client organizations.
AMTec maintains (through publications, electronic media or other means), and can make public, upon request, information about processes for granting, refusing, maintaining, renewing, suspending, restoring or withdrawing certification or expanding or reducing the scope of certification.
Should any certification client or other interested stakeholder disagree with AMTec's certification decisions or have any complaint regarding processes or personnel, we want to be contacted. Appeals or complaints should be submitted in writing to AMTec's Director of Operations or President. Contact information is included on this website.
All communications will be held in confidence and investigated by personnel independent of the expressed concern. After investigation and evaluation, a written conclusion and resolution will be issued.
AMTec maintains and makes public through this website, information about audit processes; processes for granting, refusing, maintaining, renewing, suspending, restoring or withdrawing certification or expanding or reducing the scope of certification; types of management systems and certification schemes in which it operates; the use of the certification body’s name and certification mark or logo; processes for handling requests for information, complaints and appeals; policy on impartiality.
Granting or Refusing a Certificate of Registration
Following a complete assessment of your conformance with requirements, and your lead auditor’s recommendation, an authorized AMTec staff member shall review the recommendation for registration and supporting documentation. Upon successful completion of the review and a positive certification decision a Certificate of Registration shall be prepared. A copy of the Certificate of Registration shall be forwarded to you and an electronic copy shall be maintained in AMTec’s files. If the recommendation and/or review of the assessment determines you are not in conformance with requirements, a negative certification decision will be documented, and you will be notified.
Modification of Scope
Modifications (expanding or reducing) of scope must be submitted to AMTec in writing explaining the nature of the proposed modification for evaluation. The request shall be reviewed and a determination made as to what assessment activities might be warranted. The requested modification may require a full reassessment, a limited special assessment, or may be assessed during normal surveillance activities. When satisfactory evidence supporting the scope modification is documented and compliance with all requirements is verified, a new Certificate may be issued. When a modified Certificate is issued, it shall include the date of the original Certificate and the date of the modified Certificate.
Suspension; Withdrawal or Reinstatement of a Certificate of Registration
AMTec retains the right to suspend, withdraw, or reduce a Certificate of Registration any time during the registration period. Conditions that might lead to suspension or withdrawal of a certificate include the following among others:
Prior to suspending, withdrawing, or reducing the scope of a certification, the registrant shall be given written notice and ample opportunity to remedy any negative conditions.
Reinstatements following withdrawal of a Certification will require a complete reassessment subject to all requirements of an initial registration.
Upon reinstatement of a Certification, a new Certificate of Registration will be issued and include in addition the date of the suspension or withdrawal and the reinstatement date, to clearly indicate the period of time during which the client was not certified.
When parties filing complaints or disputing AMTec’s decisions are notified of disposition, the notification will include affirmation of their right to appeal any decision, corrective action, and/or disposition.
Use of Marks
Issuance of a Certificate of Registration authorizes the registrant to use AMTec’s Accreditation Mark and the Accreditation Body Mark (as applicable) in advertising and promotional material. The AMTec Mark is registered with the U.S. Patent and Trade Mark Office.
Registrants may only use the Certificate of Registration, AMTec’s Mark, and the Accreditation Body Mark (as applicable) to indicate management system conformance with specified Standards or other normative documents. Registrants may not imply that a product or service is certified by AMTec.
Registrants are provided camera ready artwork and/or digital artwork of the accreditation marks.
AMTec registrants are informed of rules and restrictions governing the use of its Mark and Accreditation Body Marks. Questions regarding interpretation of proper use are directed to the Certification Committee Chairperson, an AMTec Director, or the President.
Registrants’ use of the Accreditation Marks is assessed during normal surveillance activities (including a website review, if applicable).
Should AMTec determine through surveillance activities or other means that a registrant or non-registrant has violated rules regulating the use of Marks, corrective action may be initiated.
Customer complaints involving certification activities shall automatically be authorized, initiated, and subject to the tracking, implementation, and verification of Amtec corrective action procedures. The Amtec Director of Operations will make available to the client the actions taken to resolve the complaint.
Amtec provides a value-added registration process. Impartiality and integrity are the core of our organization’s values and beliefs. Policies, procedures and reviews regulate the certification process to ensure impartiality is communicated and delivered to our clients.